Customer Service

How to Order

We accept online orders from the US and Canada.  If you would like to place an order to be shipped outside of the US or Canada, please call us at 800-215-9076 or send an email to bookstore@uua.org.

By phone:
Call us toll-free at 800-215-9076. We are available Monday through Friday from 9 a.m. to 5 p.m. Eastern Time - except during July 1st through Labor Day, when we close at 4 p.m. If you are authorized to charge your order to your congregation's account, please have your customer id number. 

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By mail:
Please mail your order to:
inSpirit: The UU Book and Gift Shop
24 Farnsworth Street
Boston, MA 02210

To download a mail order form with the shipping fee chart, click here or call 800-215-9076.

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Online:
If you are ordering for a church bookstore or retail store, call us to set up a new account or log in. All other customers can open an account by clicking on "Login" at the top right-hand side of any page of our website, and filling in an email (user name) and password under 'New Customers'.  If you already have an account, enter your user name and password under 'Returning Customers'.

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How to log in if you don't remember your password:
If you've forgotten your User Name and/or Password, please click 'Forgot User Name or Password?' under 'Returning Customers'.  You can also call us at 800-215-9076 or email us at bookstore@uua.org for assistance during our office hours (9-5 M-F ET). If the problem occurs outside of office hours or on the weekend, please email bookstore@uua.org, and we will respond as soon as possible the next business day.

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Payment Terms

We accept Visa, MasterCard, American Express, and Discover. If you are mailing in an order, you can also pay by check. UUA member congregations, church bookstores, and church book tables may charge orders to their account; payment is due 30 days from the date of the order. If you have questions about your account, contact us at bookstore@uua.org or 800-215-9076. If possible, include your account number and any invoice numbers in your email, or have them available when you call.

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Massachusetts Sales Tax

Massachusetts individuals and for-profit institutions will be charged 6.25% Massachusetts sales tax on any books or products not produced by the UUA, Skinner House or Beacon Press.

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Shipping and Handling

We will process your order by the next business day. We offer three shipping options: Value (USPS Media Mail), USPS Priority Mail, and UPS Ground. All standard orders ship within 2-3 business days. Value orders are typically delivered 5 -10 business days from the ship date. Priority Mail and UPS are typically delivered within one week of the ship date. We also offer the choice of rush shipping, which guarantees the order will ship the next business day for an addtional $6.00 fee. You will receive an email when your order ships if we have a valid email address on file. For the fee chart, click here. For a UPS Ground US shipping map, click here. 

Expedited shipping options are available. To place time-sensitive orders, please call us at 800-215-9076 or email us at bookstore@uua.org.

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Canadian Orders:

We ship via US Postal Service Priority Mail International. When we receive your order, we will email you the shipping charges and confirm that you would like to place the order.

International Orders:

We only accept online orders from the US and Canada. To place an order to be shipped outside of the US or Canada, please call us at 1-800-215-9076 or send us an email at bookstore@uua.org


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Discounts

We give a 10% discount off 10-19 copies of the same title and a 20% discount off 20 or more of the same title. These discounts apply to books published by the UUA, Beacon Press and other publishers, and to all other merchandise.  

We offer 10% off 10-19 assorted pamphlet packs and 20% off 20+ assorted pamphlet packs. We will apply the discount to your order manually.

These discounts do not apply to any edition of Singing the Living Tradition or the New Member Gift Set. Church and Retail Booksellers, please visit the Church Bookstore Page and Retail Bookseller Page, respectively, for additional discount information.

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Problems with Your Order?

To Check the Status of an Order:

If you need tracking information, please contact us and we will be happy to provide it for you.

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Backorders:

Orders with items on backorder will be shipped as soon as the products are available. You will not be charged for a backordered item until the product is shipped.

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To Change Your Order:

Contact us by phone or email. If the order has not arrived in our warehouse for processing, it should be relatively simple to make changes to it. We send the orders to our warehouse the morning of the next business day after they are placed, so your chances are better if you contact us within the same day.

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If Your Order Is Late:

Please check our shipping schedule and keep in mind that delivery time is longer the further away from Massachusetts you are. International orders are generally sent out via Federal Express and are subject to their transit times. Please call 800-215-9076 or email bookstore@uua.org if your order is late.

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If You Do Not Receive Your Order or Your Order Is Incomplete, Damaged or Defective:

Please call 800-215-9076 or email bookstore@uua.org immediately. All shortage claims must be made within 90 days of shipment.

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Returns

Purchased items in good condition may be returned within 30 days, along with a copy of your original invoice, to the following address:


in Spirit: The UU Book and Gift Shop
c/o PSSC
46 Development Road
Fitchburg, MA 01420



*Please note: if we receive returns at 24 Farnsworth St., we will need to deduct the cost of reshipping to our warehouse from your credit/refund.


We recommend that you insure your return and ship via UPS or USPS Priority Mail (not FedEx Ground or USPS Media Mail). Please package your return carefully, with sufficient packing materials. Also, please use good quality boxes and strong packing tape. Each box should not weigh more than 35 pounds. Please note that we cannot give you credit for a return that is lost in the mail or received damaged.


Any returns received damaged will be sent back to the customer via UPS and the shipping cost deducted from your credit memo or refund.


There is no restocking fee for returns. We do not refund your original shipping charge or reimburse your cost to send returns unless the return was a result of our error. Please call 800-215-9076 or email bookstore@uua.org if you have questions.


If the returned items are in good condition and still carried by inSpirit: The UU Book and Gift Shop, we will credit your Bookstore account, your credit card, or send you a refund check if you prepaid with a check.

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Gift Certificates

inSpirit: The UU Book and Gift Shop items make great gifts. To purchase a gift certificate click here.

To redeem a gift certificate: place your items in the shopping cart and begin the checkout procedure. When you reach the payment page, you will have the option of entering credit card information or church account/gift certificate information. Click the option for church account/gift certificate. Enter the letters GC and the gift certificate number into the field for church account/ gift certificate information. If your gift certificate does not pay for your entire order, we will contact you for your credit card information when we process your order.  If your order is for less than the amount of the gift certificate, please make a note of the amount remaining. You can redeem the remainder at any time before the expiration date.